Return and Design Change Policy
Return Policy
I do not accept returns unless the item is functionally defective. For customer and seller protection, all items are photographed prior to shipping to provide quality and functionality results.
If an item is needing to be returned the following steps will need to be taken.
1. Contact shopbaysidecustoms@outlook.com with photos and details regarding your defective item.
2. If your return is accepted, an invoice for return shipping will be sent to you via e-mail. This invoice will need to be paid before a return label will be generated.
3. Once the return label has been received, the customer agrees to properly send the item back to Bayside Customs with the ORIGINAL shipping invoice.
RETURNS WILL NOT BE ASSESSED FOR REPRODUCTION WITHOUT AN INVOICE.
4. Bayside Customs will assess the item and decide how to proceed with the production of a new item.
5. If a customer does not want a new item, a shop credit will be issued in the form of a gift card for all accepted items (excluding taxes and fees).
Design Change Policy
If a custom order is created, a proof is provided via e-mail for approval. If a custom item is requested to be altered after a proof has been approved, a fee of 10.00 will be charged and must be paid before production of the new item will begin.
For questions regarding our Return or Design Change Policy please contact help_shopbaysidecustoms@outlook.com
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